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Meet Our Clients: A Success Snapshot
 
The Situation  

To drive growth and current client retention in a contracting economy, Heather’s company wanted to invest in a low-cost, high impact training solution.

    The Challenges  

  • Creating mediums to support sales, recruiter, and service teams spread across the country
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  • Reaching a training audience with varying degrees of experience in diverse markets
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  • Balancing the efficiency of technology solutions with need for coaching
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    The Solutions  

  • Design an intranet based training to provide 24/7 access to fundamentals
  •  
  • Provide audio demonstrations of “how to” manage specific customer interactions
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  • Update tools to mirror best practices and make them available for download

The Result  

New hires are more quickly productive and able to effectively demonstrate modeled behaviors.  


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