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Meet Our Clients: A Success Snapshot
 
The Situation  

To help client executives better utilize one of the company’s cutting-edge offerings, Gayle wanted a customer education solution.

    The Challenges  

  • Understanding complex human capital benchmarking data and terminology
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  • Interpreting the metrics for maximized workforce management and projection  

  • Utilizing the company’s on-line benchmarking research

  •  

    The Solutions  

  • Create an interactive training forum to acquaint customers with the reports and their uses
  •  
  • Design easy-to-use job aids for reference after class
  •  
  • Train the company’s trainers to facilitate the new workshop and follow-up with customers

The Result  

Clients were able to take full advantage of the materials they purchased which improved return on investment and customer retention.  


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