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Meet Our Clients: A Success Snapshot
The Situation  

To ensure that current and new employees utilize the most up-to-date processes and resources, Mick wanted to implement a vehicle to enhance communication and consistency.

    The Challenges  

  • Delivering consistently superior service to physical therapy clients and health & fitness members
  • Communicating and implementing continuous improvements
  • Complying with legal and healthcare regulations  

    The Solutions  

  • Automate many aspects of orientation for new clients, members, and employees
  • Create standardized processes, forms, and easy-to-use job aids
  • Provide job and customer aids for download on Mick’s intranet and internet sites

The Result  

The implementation of these websites and related materials improved communication, consistency, productivity, and management control.  

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